As a proud member of the CHW Apprenticeship, I pledge to share my professional knowledge and skill.  I will place honor, fairness, cooperation and consideration first when dealing with my colleagues.  I will keep all comments professional and respectful when dealing with my colleagues.  I will protect all members from the use of unfair means, unnecessary risks and unethical behavior when used against them for another’s personal gain.  I will support the success, growth, and future of my colleagues and this great Apprenticeship.

Policy on Stipends for Job Re-entry Program

This job re-entry program is sponsored by the Department of Labor (DOL) and the Health and Human Services Administration (HERSA). As participants in this government-sponsored workforce program, individuals are not considered employees subject to certain standard employment payroll taxes and are not eligible for unemployment benefits.

The stipends provided through this program are intended as social support to facilitate participation, not as mandatory wages or compensation for employment/training. Stipends will be paid upon attendance and satisfactory completion of program components based on the published stipend schedule.

The program reserves the right to modify stipend amounts and payment schedules at its discretion. Continued payment of stipends is contingent on program compliance and completion. Participants will receive notice of any changes to the stipend policy in a timely manner.

The program sponsor and administrators thank participants for their engagement in this effort to gain skills and transition back into the workforce. We aim to provide social support enabling participation; however, stipends are not guaranteed pay, cannot be earned through work, and do not constitute an employment arrangement.

Equal Opportunity pledge

IPDC CHW Resource Center will not discriminate against apprenticeship applicants or apprentices based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.  IPDC CHW Resource Center will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 CFR.

Probationary Period:  All applicants selected for IPDC CHW Resource Center Apprenticeship program shall serve a probationary period of no more than 90 of the days of the program.  The probationary period begins once the apprentice agreement has been signed by the apprentice and the fees paid and processed.  During the probationary period the apprentice program coordinator may terminate the apprenticeship agreement, without stated cause, by notifying the other party in writing.

IPDC CHW Resource Center’s POLICIES AND PROCEDURES FOR ONLINE OR BLENDED COURSES

General Policies

• IPDC CHW Resource Center courses will challenge and prepare you for future endeavors.  As an online student, you will need to be motivated, dedicated, organized, and determined in your courses.

• As a student enrolled in online or blended courses, you will need to have basic computer skills. You are expected to be able to:

  • Open files in standard formats (e.g. MS Office documents, PDF’s and images)

  • Create, save, organize, and maintain digital files

  • Interact with the learning management system (CanvasLMS, CHW Student Resource Center, Zoom, & GoTO)

  • Communicate electronically, and

  • Knowledge of web browsing and searching

• In your online, you are expected to be an active participant in in the course.  It’s mandatory to have your camera on all time during class. IPDC CHW Resource Center online courses are designed to include discussion and other forms of collaboration and communication.  You should be willing and ready to regularly communicate with classmates and instructors online. You will participate in weekly activities in your courses. You will need to log into your course and check your official IPDC CHW Resource Center email account daily. Doing so will allow you to view announcements, participate in class activities, assignments, online discussions, and complete assessments. You are expected to complete all assignments, quizzes, tests, and other activities by the due date at the end of each lesson or instructed by the instructor.    

• Do not hesitate to ask questions.  You are strongly encouraged to contact your instructor if you have course related questions regarding course concepts, assignments, and feedback provided to you.  It is recommended that you contact your instructor or ask your classmates during the student’s study group session, once a week.

• Managing your time is essential in online and blended courses.  Successful students are very organized in the studies and take ownership of their own learning.  A best approach is to set aside specific time each day to focus on your coursework and studies. Ideally, set that time to be the same time each day.  Study Environment setting should be consistent, familiar study environment is just as essential as managing your studies around those times you have access to your distraction-free environment.  You find that you’ll make better use of your time.

• Grades are issued at the end of each lesson. A grade of “C” or better is required for most programs in all classes for graduation. However, there are some programs that may require a “B” or better; therefore, it is recommended that students consult with their specific program advisor.

Numerical Equivalent

​A                       B               C                 D                F

100 – 90       89 – 80        79 – 75        74 – 70       69 – below

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Attendance Policy for the CHW Certification Program

Attendance is essential to completing the required 156 hours of training to be eligible for the CHW certification exam. Participants are expected to attend all scheduled online class sessions.

Participants may miss up to a maximum of 4 online class sessions if needed. If an online session is missed, the participant is required within 1 week to view the recorded video and complete the associated knowledge check assessment. This ensures they obtain the information delivered in the missed session.

For online classes, participants must have their webcam on and be present for at least 60 minutes of the 90 minute session to be considered present and receive attendance credit. If a participant needs to step away during the online session, they should inform the CHW Team Leader in the chat.

If a participant misses more than 4 total online class sessions, they will be placed on review status. Review status means the participant must meet with the program administrator to discuss their attendance record, makeup missed material, and develop a plan to improve attendance moving forward.

Exceeding 4 absences may result in extended timelines for completion, or discharge from the program if attendance does not improve based on the program administrator’s assessment. Extenuating circumstances like medical issues will be taken into account on a case-by-case basis but require documentation.

Attendance is paramount but we also aim to work with participants facing challenges. Please communicate early with the program administrator or your CHW team leader if difficulties arise impacting your attendance so appropriate support can be provided. Leticia Cruz: (818-935-5010)

Student Conduct

At IPDC CHW Resource Center, learning and instruction are our number one priority.  It is expected that each student will have this goal for themselves.  Any student that is disruptive or violates the program’s policies and procedures is subject disciplinary action that may include expulsion.

Gossip – A place for learning without any gossip.

Our organization strives to maintain a respectful and professional workplace. As such, gossiping about co-workers, supervisors, customers, clients, participants or any member of the organization is strictly prohibited.

Gossip is defined as idle talk or rumors that are malicious, confrontational, or unfounded. Discussing someone else’s personal or private business with others who do not have a legitimate need to know is considered gossip. Spreading accusations without factual backing is harmful.

We value the privacy and reputation of every individual. If there are concerns that need to be addressed regarding policies, behaviors, or factual events, please follow the proper channels for reporting based on the situation. Speak to your CHW course leader or HR representative.

Let’s strive to build each other up, assume positive intent, and maintain open and honest communication. Together we can create an ethical and engaged workplace culture.

Drug & Alcohol

IPDC CHW Resource Center is committed to maintaining a drug-free work-place and academic environment as stated in the Federal Drug-Free School and Communities Act of 1989 and the Drug -Free Workplace Act of 1988.  There is a zero tolerance for drugs and alcohol.  Illegal use of drug and the abuse of alcohol are dangerous and may result in permanent damage or death.  The unlawful manufacture, distribution, dispensing, possession or use of illegal drugs by students is prohibited and will result in expulsion from the program.

Emergency Response

If a student falls ill or is injured during the course of class and is unable to determine their own level of care, IPDC CHW Resource Center’s staff will contact the student’s emergency contact and 911 for emergency assistance.

General Procedures

Academic Support

Every effort will be made to ensure the successful completion of the Apprenticeship Program by all students.  Instructors and administrators are committed to providing instruction and customer service that promotes high academic achievement and success in the field of Community Health Worker.  IPDC CHW Resource Center also maintains contact with its alums and offers tools to encourage and support a stable and productive career.

Counseling Services

Occasionally students encounter situations in their lives that impact the learning process; when this occurs students will be referred to trained staff; if the situation is beyond the expertise of our staff a referral will be made to a community resource that can offer the help needed.  Life Skill and Job Readiness classes will also be provided.  These classes offer additional instruction that explores self-knowledge, problem-solving skills, coping strategies, and job readiness skills to encourage the creation of a strategic plan for lifelong learning. 

Student Grievance Procedure (Complaint Procedures – 29 CFR §§ 29.5(b)(22), 29.7(k), 29.12, and 29 CFR § 30.14)

If an applicant or an apprentice believes an issue exists that adversely affects the apprentice’s participation in the apprenticeship program or violates the provisions of the apprenticeship agreement or Standards, the applicant or apprentice may seek relief. Nothing in these complaint procedures precludes an apprentice from pursuing any other remedy authorized under another Federal, State, or local law. Below are the methods by which apprentices may send a complaint:

1) Complaints regarding discrimination. Complaints must contain the complainant’s name, address, telephone number, and signature, the identity of the respondent, and a short description of the actions believed to be discriminatory, including the time and place. Generally, a complaint must be filed within 300 days of the alleged discrimination. Complaints of discrimination should be directed to the following contact:

U.S. Department of Labor, Office of Apprenticeship 200 Constitution Ave. NW, Washington, DC 20210 Telephone Number: (202) 693-2796 Email Address: ApprenticeshipEEOcomplaints@dol.gov Point of Contact: Director, Division of Registered Apprenticeship and Policy Attn: Apprenticeship EEO Complaints 

You may also be able to file complaints directly with the EEOC, or State fair employment practices agency.

2) Other General Complaints. The sponsor will hear and attempt to resolve the
matter locally if written notification from the apprentice is received within 15 days
of the alleged violation(s). The sponsor will make such rulings as it deems
necessary in each individual case within 30 days of receiving the written
notification:

Name: Yvonne Grant
Address: 14500 Roscoe Bl., 4th Floor
Panorama City, CA 91402
Telephone Number: (818) 714-2066
Email Address: ygrant@internationalprediabetescenter.org

Student Records

All student records are maintained in a secured area that can be accessed only by approved personnel.  The student files contain confidential documents, program application, and academic progress records.  Students will receive quarterly evaluations and a regular assessment of their performance. Evaluations and assessments will be documented.

Visit the form below to: It is hereby understood and agreed that you have received IPDC CHW Resource Center handbook.

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